Prepare the inspection
The customer and specialist team agree on the property or vehicle and the areas to be shown.
Croatia osiguranje d.d. · Customer story
Show the damage. Enable the next step.
Croatia osiguranje d.d. is a Croatian insurer headquartered in Zagreb. Founded in 1884, the company has been part of the Adris Group since 2014.
The company
Croatia osiguranje d.d.
- Location
- Zagreb · Croatia
- Sector
- Insurance company
- Aestimo Capture
- Video assessment of property and vehicle damage
The use case
Video loss assessment for buildings and vehicles — directly from the scene.
Whether a vehicle or a building has been damaged, the initial expert assessment depends on seeing the relevant details. A smartphone can bring the customer and the loss assessor closer together.
Croatia osiguranje reports on the introduction of video loss assessment for buildings and vehicles, naming aestimo as its software partner. In suitable cases, specialists can assess the damage remotely without travelling to the scene themselves.
Aestimo Capture
The process at a glance
Bring the details into view
Wide shots and close-ups complement each other. The conversation allows the specialist to request any missing views.
Continue the assessment
The information captured supports the expert assessment and the next stages of claims handling.
Example workflow for this use case. The specific setup is agreed with the customer.
Experience and value
The inspection comes to the customer.
The practical value lies in direct visual communication. How much time an individual case saves, and whether an on-site inspection can be avoided, depends on the type of damage and the information available.
Sources and practical context
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