Understand the claim
The claims team identifies which information and views are needed for the next assessment step.
Ostangler Brandgilde VVaG · Customer story
Personal support after a loss. Digital claims handling.
Ostangler Brandgilde VVaG is a mutual insurer based in Kappeln, Schleswig-Holstein, Germany. Under the Ostangler Versicherungen brand, it offers property insurance alongside other insurance products.
The company
Ostangler Brandgilde VVaG
- Location
- Kappeln · Germany
- Sector
- Mutual insurer
- Aestimo Capture
- Digital claims processes
The use case
How a mutual insurer combines digital loss documentation with personal support.
An initial claim notification rarely answers every question. What has been damaged? What does the surrounding area look like? Which image is still missing? A remote view of the scene helps put these questions into context early on.
Ostangler has publicly discussed remote assessments using aestimo. This story focuses on the interaction between the policyholder, the claims team and the inspection specialist: information is gathered where the damage can be seen and made available for the next stages of claims handling.
Aestimo Capture
The process at a glance
Take a closer look together
The policyholder shows the damage through the browser. Questions can be addressed during the guided documentation process.
Move the assessment forward
The specialist team reviews the documentation and decides whether further evidence or an on-site inspection is needed.
Example workflow for this use case. The specific setup is agreed with the customer.
Experience and value
Digital processes that support everyday claims work.
Ostangler describes aestimo’s contribution to digitalising claims processes and reducing costs. Its published feedback highlights support for everyday claims handling.
Sources and practical context
Book a demo
Bring one process. We’ll show you where Aestimo fits.
A specific use case is the best starting point.