Explain what information is needed
The invitation sets out which views and details are required for the reported damage.
GRAWE Hrvatska d.d. · Customer story
Close to the customer. Across distances.
GRAWE Hrvatska d.d. is the Zagreb-based Croatian subsidiary of the Austrian GRAWE Group. The company has operated in Croatia since 1993.
The company
GRAWE Hrvatska d.d.
- Location
- Zagreb · Croatia
- Sector
- Croatian insurance company within the GRAWE Group
- Aestimo Capture
- Digital documentation of property damage
The use case
Gathering loss information even when the nearest expert cannot be there straight away.
A long journey can stand between the initial claim notification and a useful picture of the situation. Digital documentation provides another way to bring the scene into the claims process at an early stage.
In published posts, aestimo describes its use at GRAWE for digital property-damage capture and self-service, including in areas that are difficult to reach. The focus is on a clear documentation process for the person on site, giving the claims specialists the information they need to continue their work.
Aestimo Capture
The process at a glance
Document the damage on site
The insured person records the affected areas through a guided self-service process.
Follow up on outstanding questions
The specialist team reviews the information, requests additions where needed and determines the next steps in handling the claim.
Example workflow for this use case. The specific setup is agreed with the customer.
Experience and value
Move information before people travel.
This approach provides digital access to the scene. In suitable cases, it can help avoid additional journeys; the responsible specialist team decides whether the evidence is sufficient and what further examinations are needed.
Sources and practical context
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A specific use case is the best starting point.